Returns & Exchanges
For further assistance
Contact us if you have any questions!
Our 100% Guarantee. We value you as a customer and care about your satisfaction. So, if for any reason you are not completely satisfied with your purchase, yo u may return it hassle-free for an exchange for a full refund . Here’s how:
What you’ll need:
Contact our Customer Service
Your receipt (or packing slip in the case of web orders)
The credit or debit card used to make the purchase
Return by Mail:
Typically, a single Warm-Up™ will last three days, but may last longer when flipped over…Some are known to last up to 5 days at 24 hour usage.
For web orders, Send to:
AFFCO c/o WarmUps™
361 Walsh Avenue, New Windsor NY 12553
Please include a note with your contact number, return address, and what you would like in exchange for the returned item(s) for faster processing.
We will contact you if we have any questions on the return .
Damaged Items:
If you receive a web order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at before returning the product.